# Common situations and solutions to digital currency deposit errors

For the deposite and withdrawal of digital currencies, due to the irreversible and anonymous nature of blockchain transactions, once you enter incorrect information, your assets may not be recovered. Please proceed with caution. The following is a classification of common error conditions and related processing methods.

1. Deposit incorrect payment/deposit address or deposit unlisted tokens 

In the case of depositing to the wrong CoinHome address, digital asset retrieval services are generally not provided. However, if you suffer heavy losses due to mistakenly depositing tokens, CoinHome may assist you with asset recovery as appropriate. CoinHome has a comprehensive process to help users recover their financial losses. Please note that this does not fully guarantee the recovery of your assets. If you encounter such a situation, please describe your recharge error in detail and provide the following information. Our customer service staff will promptly determine whether the retrieval requirements are met. 

* Your CoinHome account email and CoinHome account UID 

* The name of the digital asset 

* Deposit amount 

* TxID 

* Deposit address, etc. 

In addition, for incorrectly charged digital currencies, CoinHome needs to perform wallet upgrades, export and import of private keys, etc. This process is labor-intensive and time-consuming. Please wait. CoinHome cannot fully guarantee the recovery of mischarged assets.

2. Deposit to a wrong address that does not belong to CoinHome 

If you send coins to the wrong address that does not belong to CoinHome, we will not be able to provide any further assistance. It is recommended that you try to contact the relevant party for help (the person who owns the address or the owner of the exchange/platform).